1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Orders placed before 12 PM AEST are typically dispatched the same day.
Once your order has been shipped, you’ll receive an email with tracking details.
If we experience unusually high order volumes or supply delays, we will notify you via email.
2. Domestic Shipping (Australia)
We proudly ship all orders within Australia from our local fulfillment facility.
We use trusted carriers such as Australia Post, Aramex, and StarTrack to ensure fast, trackable delivery.
Estimated Delivery Times:
- Standard Shipping: 2–6 business days (metro areas)
- Express Shipping: 1–3 business days (metro areas)
- Regional & Remote Areas: 3–7 business days
Delivery times are estimates and may vary based on location, carrier performance, and seasonal demand.
3. Shipping Rates
Shipping rates are calculated at checkout based on weight, delivery location, and courier selection.
Free shipping may be offered on select orders or promotions, as indicated on our website.
4. Packaging & Temperature Control
All peptides are shipped in secure, tamper-evident packaging to maintain product integrity.
Orders are temperature-protected and handled in compliance with best practices for research compound transport.
5. Tracking Your Order
Once your order is dispatched, you’ll receive a confirmation email containing your tracking number and courier link.
Please allow up to 24 hours after dispatch for tracking information to become active.
If you experience any issues with tracking, please contact us at sales@researchpeptidesaustralia.com.au and we’ll assist promptly.
6. Shipping Restrictions
Due to regulatory compliance, we currently ship within Australia only.
All products are sold strictly for laboratory and research use — not for human consumption or therapeutic use.
7. Delays or Lost Shipments
While most parcels arrive on time, occasional courier or weather delays may occur.
If your parcel is delayed or missing:
- Check your tracking number and courier updates.
- Contact us after 7 business days if your order hasn’t arrived.
If confirmed lost by the carrier, we’ll offer a replacement or refund, depending on availability.
8. Incorrect Shipping Details
Please ensure your delivery details are correct before checkout.
We cannot refund or replace items sent to incorrect addresses provided by the customer.
If you notice an error after placing your order, contact us immediately at researchpeptidesaustralia.com.au
9. International Shipping
At this time, Research Peptide Australia Ltd ships within Australia only.
We do not offer international shipping due to import restrictions on research compounds.
10. Contact Us
If you have questions about your order, or wish to lodge a refund or replacement request, please contact our support team:
sales@researchpeptidesaustralia.com.au
We aim to respond to all enquiries within 1–2 business days.